Through this page or by phone. For the near future we are preparing an application for mobile phones as well.
Usually by the second day following the day it was placed.
Yes, some, especially corporate customers prefer regular pickup and delivery, in predetermined days.
Yes, clients who have regular orders don’t pay them every time, but we send a bill with an invoice at the end of the month.
In Florentinum in the centre of Prague and at Brumlovka in Prague 4.
Preferably by e-mail, or by phone. If it concerns dissatisfaction with the processing of an order, a manager of the company will examine the matter and propose an alternative solution to the client. If it concerns damage that has been caused by us, we’ll pay the price of the clothes to the client.
A standard offer, most customers give us shirts, suits, dresses etc, but also e.g. winter jackets for which we also offer impregnation. Also bed linen, covers. We don’t specialise only in leather clothes but we also clean any leather footwear.
I’m a mother and I’d like you to wash clothes for my children. Do you use any special agents for children?
YES. For children we use a sensitive program, which is intended for children and their sensitive skin.
You can pay in cash or by payment gateway.
Yes, it is, we also offer an “ironing only” service.
We find filling in a form more efficient than two visits to a brick-and-mortar cleaner’s.
No, it isn’t. It is sufficient to put the laundry into a bag and select the “I don’t want to enter data, I’ll be told the price only in the laundry” box here in the ORDER section. Our courier will pick up your laundry and afterwards we’ll tell you by e-mail the exact number of items of your clothing and the price to be paid.
The price of transport is free subject to the price of one order being over CZK 990,-
I think I won’t manage to take over the laundry from the courier. What should I do? Will I forfeit the sum for transport?
Never mind. Call our help line +420 607 000 944, where the operator will agree on an alternative time or possibly another place of handover with you. You won’t forfeit the sum for transport.
I’ve just ordered your services but I have to cancel the order. What should I do? Will I have to pay any penalty?
If we haven’t collected your laundry yet, you can simply cancel your order. In the e-mail that you’ve received from us, just click on the CANCEL ORDER button, and we’ll immediately cancel the order free of charge.
In any bag. We’ll return the bag to you along with the washed items.